Help & Support

Accepted Payment Methods

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• Net Banking
• UPI (Google Pay, PhonePe, Paytm)
• Wallet (Paytm, Amazon Pay, etc.)
• Cash on Delivery (COD)

Payment Security

All transactions on StormShop are secured with 256-bit SSL encryption. We never store your complete card details on our servers. Your payment information is processed securely through our trusted payment partners.

Payment Issues

If you encounter any payment issues, please contact our customer support team at support@stormshop.com or call +91-1800-123-4567.

Delivery Options

• Standard Delivery: 5-7 business days
• Express Delivery: 2-3 business days
• Same Day Delivery: Available in select cities

Shipping Charges

Shipping charges vary based on the delivery option selected and the weight of the product.

• Free shipping on orders above ₹499
• Standard delivery: ₹50
• Express delivery: ₹100

Track Your Order

You can track your order status in real-time through your account dashboard or by using the tracking number sent to your email/SMS.

Cancellation Policy

You can cancel your order before it is shipped. Once the order is shipped, you can return it within the return period.

• Cancel before shipping: Full refund within 2-3 business days
• Cancel after shipping: Return the product for a refund

Return Policy

We offer a 7 days return policy on most products. Products must be in original condition with all tags and packaging intact.

• Return window: 7 days from delivery
• Free return pickup available
• Refund processed within 5-7 business days

How to Return

1. Log in to your account
2. Go to "My Orders"
3. Select the order you want to return
4. Click "Return" and follow the instructions
5. Schedule a pickup or drop off at the nearest service center